"Beware . . . beware! For my family, the lunch rush meant lots of attitude and problems. First, because I ordered a kid's meal for myself (wasn't very hungry) the cashier, K.L. (initials only), gave my wife an extra order of attitude to go along with it, no extra charge. (How dare a grown adult eat kids' food Next, my daughter, a vegetarian requested for the chicken and blue cheese to be put on the side of her salad. Another free order of attitude was given when the cashier sneered, We don't do . . . THAT When my wife asked why, K.L. repeated, We DON'T DO THAT. After a few questions and no answers, the blue cheese was deleted (but I wanted it and my daughter was to have to pick the chicken off of the salad; thankfully, I was there to eat it . . . BUT this meant that my daughter ate the remaining salad, picking AROUND the remants of chicken not the most appetizing thing for somebody who doesn't eat meat. Next, everything that was forgotten and never made the tray!! First, the almonds and granola (little packages), clearly printed on the ticket, did not make it to the table--sadly--nor did my sauce for my nuggets, and one frozen diet lemonade. However, since we were dining in--the cashier thought it was a to go order--I braved the crowd at the front to get these condiments,, etc. Oh, and did I mention the problems with the drinks? We ordered a Diet Coke and Dr. Pepper but as they were unmarked and since my wife has diabetes, I did not want her to get any sugar. So on this trip I was seeking a drink, condiments, and to exchange two mystery drinks. Since that teenage girl refused to look at me, I went to the counter to ask for a manager. The manager, Jimmy, was totally in the weeds but he did step away and visit the table where he told us he was sorry and that he'd had some issues with employee attitudes. By the time I got everything that was originally forgotten, except for the blue cheese (MIA), my waffle fries and nuggets were horribly cold and disgusting. (I closed my eyes and pretended I was at one of the other chicken fast food joints Hey, my bill was $28.85 and I just wanted it to be done right--not too much to ask for, is it? We drove past all of those other fast food restaurants because of staffing service issues for this??? I can tell you that this Chick-fil-A was NOT understaffed, as there were MANY employees outside, behind the counter, on drive through, in the back preparing food, and in the lobby walking around asking How is everything Since I was about 1/2 way through my 500-mile drive, I bit my tongue and said Fine but we did let the manager know EVERYTHING but all he got us was a genuine, I am sorry I guess that even from this chain, that is all that you can expect these days. I will not be stopping again, not for this price. Heck, I can get this kind of service at McDonald's for half the price . . ."
