"We struggled through the airport with three suitcases, a stroller, and a car seat—me being a petite woman traveling with my 1-year-old son and my best friend. Finally, after a lot of effort, we made it to departures around 3 a.m. But then the driver started giving us a hard time because we didn’t have a voucher that American Airlines hadn’t provided us due to having to sort things out over the phone. After arguing for about 30 to 45 minutes, the hotel manager assured the driver that it would be sorted out at check-in. However, the driver then called "Kathy," who told him he couldn’t take us without a voucher and suggested he leave us there in the middle of the night in New York.
Thank goodness the driver had some decency and didn’t abandon us. Once we finally reached the hotel, the manager didn’t assist the driver with the situation, so I ended up paying him myself. The hotel itself was tiny and not suitable for anyone traveling with lots of luggage. Our room was small and outdated, and the water pressure was very weak. To make matters worse, someone attempted to enter our hotel room during the night, but I had the door latched. I woke up just enough to see light spilling in from the hall and said “hello,” still half-asleep, before the door closed again—this was at around 4 or 5 a.m.
The next morning, we decided to order our own Uber back to JFK to avoid any more shuttle troubles."
