"I’m beyond disappointed. I ordered a cake for my mother’s 70th birthday over the phone. I made it clear that this was a milestone birthday and I wanted it to be a special cake that would feed 3-4 people. The person who helped me was unenthusiastic and didn’t seem interested in doing a custom cake so I just asked for lavender decoration and said I would use a topper. Today I was given an italian cream cake (the flavor I requested so thats fine). It’s completely undecorated, the frosting isn’t even smooth on top, and I’m like 99% sure this wasn’t made to order because it’s not even in a box… it’s so basic that I was almost charged twice for it when trying to get candles. Also it’s really big. This could easily feed 7-8 people.I’m sure it’ll taste great, Rick’s always delivers on that level, but I’m disappointed by the service and I honestly probably won’t be coming back."
