"We cannot in good heart recommend this place to anyone that appreciates cleanliness and good service. DO NOT EVEN CONSIDER this restaurant unless there is a management change.
I have never written a review before, but I was so disturbed by the treatment we received that I felt it was my obligation. We came to this restaurant for a birthday brunch and called ahead to see what they offered as a birthday dessert. They told us they did not provide anything complimentary, but said we could pre-order, and they would put a candle on it. They then gave us an option and presented it as if it was the only dessert available without telling us that it was one of the most expensive on the menu. That was not a pleasant surprise when the receipt came, but it was due to bad communication, so we understood.
Overall, it was a horrible experience for everyone in the party. Dishes were essentially all dirty, and we had to ask for new ones various times. While the food was good and our server was sweet the manager's service was completely unacceptable. We requested to speak with him to mention the problems we had, and he was incredibly defensive, raised his voice at us and explicitly said he was not apologetic. He admitted himself he was defensive as well so it was not a matter of perception at all. Although we were getting increasingly upset, the members in our party speaking were nothing but amicable and controlled in tone and volume. However, the manager was disrespectful to the point that he told us we were patronizing him as the "adult" and walked off leaving us mid-sentence. The manager might not have been in the best of moods, but his behavior from the beginning was unprofessional and left us feeling as if it almost had to be racially charged, unless he has some superiority complex, because his confrontational energy was completely out of place to ours. To add insult to injury, after he stormed off no one came for the check until we asked after waiting at least 20 minutes. The restaurant was fairly empty as well, so there was no real reason for the delay.
We understand getting negative feedback is not ideal, but it should be taken seriously as it can only make the establishment better, especially if it concerns improved communication and restaurant hygiene."
