Classic Breakfeast Sampler
IHOP

IHOP

3260 E Tropicana Ave, 89121, Las Vegas, US, United States

Steak • Coffee • Burgers • American


"So I ordered curbside easy online ordering system I clicked to state I arrived and waited for my order. I realized I had been waiting for a while so I checked and it had already been over 20 minutes so I called to check on my order and the lady (fayme r) literally hung up on me as I was speaking saying she didn’t know where my order was she didn’t have it but that she would be right outside. After making this claim I tried to see if it was maybe under another name before she hung up but was not able to. I called back to get her name and was met with more attitude so I went inside. When coming into the establishment I waiting 2 full minutes before even being greeted by once again fayme I told her how I spoke to her on the phone and she immediately became frustrated and said she didn’t have my order she only had 2 other ones and she hung up because she was going to go outside. Her manager came out as I spoke to her to see what the problem was and as fayme was explaining the situation my name was called stating my curbside order was ready. The entire time fayme was rude and pushy not seeming to be able to complete her tasks and maintain a friendly personality you would expect from a waitress. She went to retrieve the food and as she’s waiting for my shakes I can hear her talking to another employee about me complaining. It was completely unprofessional especially considering I was in the front of the store and she was in the opposite back end waiting for my shakes so she wasn’t even trying to be subtle about it. I have been a manager at multiple restaurants and understand a busy stressful day. But your customers should always be treated well considering they are the reason you have a job. I appreciated the manager apologizing to me for her employees behavior but even after all that I was still missing items in my order and didn’t see a sense of urgency to get her employee to be more professional. I just wish I never ordered from here such a horrible experience never seen such a bad display of customer service and training."