"our visit to red lobster was better than in the past. good service as soon as we were at the table. eating was good, the rolls are of course the best, and the price is ok for the amount of food they receive. my only complain is that we have used the open table app to our place in the line about 45 minutes before a arrival of 7pm, and when we arrived, the hostess said it would still be a 15-30 minutes waiting. I said, but we got our names in line 45 minutes ago, and they were not so busy either from the waiting area. she seemed super confused, then came back and said it was 10-15 minutes. that was “ok”, but I was still angry. we went past and hung through the entry to wait when the manager came and asked very confused about our use of open table. I said: “Yes, I have booked the app for a table at 7 o’clock and the confirmation clicked that it was not a reservation, but put our names in line. they still seemed to be confused, but they said they would get us in asap. we waited for only 10 minutes. it wasn't bad. I think they need to be more familiar with the opentable app and what it looks like they glorify their screens. other great experience."
