"I really, really want to like this place. This food is good, the ambiance is nice, but man, the service is atrocious. We've been there four times, and each successive time we ask, it can't possibly be bad again, can it? Wrong. The first time they had just opened. Ok, that's fine, I can understand you are still working out the kinks. The second time, we ordered drinks, appetizers, and food, and the appetizers took mins to arrive, which was BEFORE the drinks came. The drinks arrived only moments before the food, some mins in. This was a Sunday. The third time we decided to grab dinnerdrinks before going to a movie across the way. We though mins would be plenty of time...but not so much. Ended up having to rush out of there given how long the drinks and now cold food took to arrive. And the staff couldn't figure out how to award my open table points. Most recently we visited before having to attend a bday party across the street. There's no way we can be we thought. Wrong. At least the first round of drinks came out at a reasonable time, but the food order was so slow, and arrived luke warm at best. Upon delivery the waitress asked if we would like another round of drinks, to which we said yes. My drink arrived totally different than the first. Different glass, different shade, different flavor, even though it was the same drink. We asked for the check, considering we had the bday party, and needed them to remove my wife's second drink from the bill, because it never arrived. Again, I really want to like this place. The food is good, bordering on really good. The Spicy Wok Shrimp appetizer is amazing. The ambiance is very pleasant. Carmel Valley need a place like this. It's a nice bump up from the Rimel's that used to be there. But c'mon guys, you have to fix your service problem. You have a willingtobeloyal customer, but you keep screwing it up"
