"Can’t get through on phone, I’ve tried several times. You can never get through and voicemail box is always full. First sign of terrible customer service. BUT aside from the poor personalities on just about every single girl who works here (sans girl who wears the leopard mask that is generally nice but today also threw her hand up at me when I tried explaining why I wear a bunch of PPE to the drive-thru window — for a very GOOD REASON).Today, I tried to address what happened to me on Saturday — this horrible girl there (former redhead with gold nose ring, who now has dark hair) saw me with at the window w my masks and shield on Saturday and VERY deliberately looked me in my eyes and kept pulling her mask down further and further until it was fully under her nose AND mouth. I never put my window down or accepted my food, I just drove away. Today, I gave them another shot. She did the exact same thing today, when I tried to address what she had done previously, she pulled it down again. I was very calm, I was not rude in the least, I was simply trying to EXPLAIN that I have had covid 3 times and spent 16 months SEVERELY ILL (not thinking I would make it to today) — “that is why I have this gear on” I said to both girls. And at that moment, she rolled her eyes while the leopard mask girl threw her hand up dismissively and walked away. Really nice, isn’t that?I realize that this review isn’t going to tank this honey dew location but I would urge people who care about compassion, decency and respect for their fellow human beings, to go support another franchised location. It is very obvious that whoever owns this place does not instill any courtesy respect towards customers, into those that he she hires onto the team.This experience has come AFTER WEEKS of going there nearly daily and saying “hello” and “thank you” to everyone at DT speaker and getting ZERO reciprocal pleasantries back. Never a “good morning” and certainly never a “you’re welcome.” It’s always a transactional experience and the first few times I thought — well, she must just be having a bad day! Because I will always give people that benefit. Then, day after day I’d return and get the same treatment from every person who works here. Still, I returned. After today, showing blatant disregard for the story I was trying to very nicely share with them, I will never return. Not to mention, her doing this again — looking at me and pulling her mask down. An extremely intentional move. You’d have to be there to understand the level of disrespect portrayed. Totally 100% classless.If I was being rude or disrespectful towards them, I could see walking away and treating me in this manner, but for someone to attempt to EXPLAIN to you how intensely they have SUFFERED through a year and a half of ongoing long-covid and to be dismissed this way, the owner of this place should be wildly ashamed. I suspect they won’t be based on how this establishment is run (for lack of a better term), but nonetheless, they should be ashamed.All I can hope is that this reaches someone out there and that you’re someone or hopefully many people with integrity and principle. I will now inconvenience my life and go to another location, to avoid lining the pockets of anyone who allows this type of behavior to continue and thinks it’s acceptable."
