"Although we encountered a problem with our pizza being burnt, the manager, Bill, addressed the situation exceptionally well! He initially offered us new pizzas or any other items from the menu. Since we had traveled three hours and were on a tight schedule, he took the extra step to have a fresh pizza made just for us while investigating the issue to prevent it from happening again. In addition to that, he covered our bill and provided us with coupons for a future visit. While the pizza wasn’t the best we’ve had from the Irving Park location, we’ll definitely return because of how well the situation was managed. Thank you for a positive experience!"
