"I had the worst customer service experience I've ever encountered at this restaurant. I ran into an issue with their online ordering system, and my order was mistakenly sent to a location over an hour away from me. I called the restaurant just 10 seconds after placing the order, but the line was busy. After several attempts, I finally reached someone who informed me that they couldn’t issue a refund because the food was already prepared. I find it hard to believe that two crab boils and a shrimp basket could be made in under 10 minutes. I explained my situation in detail to the manager, but she still refused to refund my $160 order. I've always loved the boil location in Jersey City and have visited many times, but this experience left a very negative impression on me, making me reconsider giving this company my business in the future."
