"I would like to personally congratulate the owner, Tony, on being the single reason why this is NOT getting a decent review. We arrived for a party on Saturday, with a reservation for a large group. Unfortunately, due to the weather, not everyone was going to make it, but the hostess in the group celebrating her birthday , let the servers know in the beginning that not everyone would be there, and mentioned it would probably be about 12 instead of 20. We cannot control the weather or other people. It would have been possible at that time to remove some tables from our group, but it wasn 't until a little while later that they did take one of the tables away. Even up until we were almost done, there were 3 other people who were supposedly on their way. I do not know them, and I do not know at this point whether or not they 'd had an accident, or whatever reason may have kept them from joining us. Fast forward 2 2.5 hours; we had eaten, we enjoyed ourselves, and the servers had been attentive. We already had our to go containers and were only waiting for the check at that point. Then Tony who hadn 't shown his face up until this point basically lays into us for not following the rules, and that we were seated without the whole party being there *not the guest 's fault* and they need us to go so we could free up the tables for other guests. Look, I get it. It 's a Saturday, probably your busiest night, and it 's a tiny spot, so space is at a premium, BUT we were LITERALLY about to pay $500+ and go and he not only embarrassed the hostess, but he made an absolute spectacle while doing it. Everyone was uncomfortable. The guests, the servers, other diners. But when I mentioned he could have handled it better, he not only agreed with me, but he also then DOUBLED DOWN on being a tool and escalated the situation to the point that the gentlemen in our group each got up to speak their minds as well. In ALL of my years in restaurants and management, I have NEVER spoken to a guest/customer in that manner, even if they deserved some sort of reprimand, and I would never have allowed another manager to speak to a guest that way. I guess being the owner makes Tony exempt from basic decency. In hospitality, it is one thing to get a customer in the door, but it is another to keep them coming back. Some of the party attendees were repeat customers, but I guarantee you, none of us will ever return here again. I 'm sure he 'll have something to say about this. He 's the type of narcissistic person that will not admit to their wrongdoing and will continue to double down on how he was right and we were wrong. And shall we throw in the fact that most of the table was not your color? I 'm sure it could have been different if we 'd all been the same shade. Tony, I hope you are happy with the fact that your awful behavior affected way more than just a couple of people that night. Have the day you deserve."
Crab Imperial
