"This is the harshest review I’ve ever left for a restaurant. While Zutro gets decent praise on Open Table, our experience was poor in comparison. When we walked into Zutro for dinner, it was like walking into a morgue. It was devoid of any activity. We stood for a second unsure if we were even in the right place. No one acknowledged our existence, offering no welcome, like four people didn’t just walk into their business. I finally walked up to the bar and told them we had a reservation for dinner. The bartender looked shocked, quickly grabbed some menus and showed us to a table. A few minutes later the waitress shows up, looks at our table but doesn’t come over or even say anything. Finally I wave her over and say we’re ready to order. She says nothing, no welcome or introduction or acknowledgement that we exist. She quietly takes our orders and leaves. She later brings our food and drinks, not a word. When we’re finished, she brings the ticket, which we split two ways. The entire time no one says anything to us. Whale the food and drinks were good, the service was the worst any of us have ever experienced."
