Crawfish Mac N Cheese
Urban Crab Shack

Urban Crab Shack

15810 A Crain Hwy, Brandywine, MD, 20613, United States

Cajun • Mexican • Seafood • American


"I am a regular customer of this restaurant, primarily due to the good food. However, the overall service is lacking. This isn't my first experience with subpar customer service at the Urban Crab Shack. On March 24th, I placed an online order, and the estimated pick-up time was 20 minutes. When I arrived, a gentleman politely asked if I was there to pick up or order. Upon telling him I was there to pick up, I provided my name and order number. He checked the system but couldn’t find my order. After checking with the kitchen, he returned and asked for my name again. Following that, he informed me that my order must have been lost due to a system issue and offered to take my order again. While I was disappointed, I accepted it. I presented my email receipt, and he assured me he would place my order. I expressed my concern about whether he had everything and suggested he jot it down, but he insisted he remembered all the details. Unconvinced, I took a slip of paper from my purse, wrote down my order, and handed it to him. He barely glanced at my note and reiterated that he had everything under control. I warned him that if I got home and anything was missing, I wouldn't be satisfied. Upon arriving home and opening my meal, I discovered—surprise—NO SAUSAGE! This was the second time I had ordered online and the sausage was missing. When I attempted to call the restaurant to address the issue, I encountered more frustration: my call went straight to voicemail, which was full, so I couldn't leave a message. This is why I'm compelled to write this review! Despite the quality food, I will likely hesitate before returning to Urban Crab Shack, as it may not be my first choice anymore. There’s a clear need for improvement in customer care and service, as my experience has indicated that the waitstaff could benefit from better training. During a visit on March 18th for lunch with my sisters, our waiter, while friendly, was not well trained—a situation I had encountered before with him. He is a genuinely nice young man and I believe he has potential with the right training. I tipped generously because I appreciate his effort, and I chose not to provide negative feedback directly, as I didn’t want to discourage him. As the owner, I urge you to invest in proper training for your staff. I can't be the only customer who has faced these challenges. You have a lovely establishment, and I’m sure you want it to thrive. Just imagine how wonderful it could be with every table filled and customers eagerly waiting to be seated. Please address these areas in need of improvement. Consider providing your staff with the training they clearly need."

Red Stick Social

Red Stick Social

1503 Government St, 70802, Baton Rouge, US, United States

Full • Pizza • Dining • Catering


"Red Stick Social is an extraordinary establishment tucked away in Baton Rouge, truly a hidden gem that surpassed expectations in every way. This versatile venue offers an unparalleled experience, making it the perfect choice for any event you can imagine, be it an office party, wedding, birthday celebration, or any special occasion that calls for a remarkable venue. What sets Red Stick Social apart is their staff. Also their live music events, add an extra layer of excitement and entertainment to an already exceptional experience.From the moment you step foot into Red Stick Social, you are enveloped in an ambiance that is both inviting and vibrant. The attention to detail in the venue's design creates an atmosphere that seamlessly blends sophistication with a relaxed and enjoyable vibe. The staff is attentive, friendly, and consistently goes above and beyond to ensure that your every need is met.One of the highlights of Red Stick Social is their amazing chef, who consistently delivers culinary masterpieces that delight the taste buds. The food is nothing short of extraordinary, with a menu that caters to a variety of preferences and dietary requirements. Whether you're indulging in delectable appetizers, mouthwatering entrees, or decadent desserts, each bite is a culinary adventure that leaves you craving more.The bartenders at Red Stick Social are true artisans, crafting imaginative and delicious cocktails that are both visually stunning and full of flavor. They have an extensive selection of beverages to choose from, including craft beers, fine wines, and creative signature cocktails. The bartenders' expertise and passion shine through in every drink they create, ensuring a memorable and enjoyable experience.What truly sets Red Stick Social apart is their exceptional staff and management. The venue hosts spectacular live music performances, showcasing talented musicians and creating an electric atmosphere that is second to none. Whether you're a fan of jazz, rock, blues, or any other genre, the live music events at Red Stick Social are guaranteed to leave you captivated and entertained.The entire team exhibits a level of professionalism and attentiveness that is unmatched. From the moment you make your reservation to the last moments of your event, the staff listens attentively to your needs and exceeds expectations at every turn. Their commitment to customer satisfaction is evident, making you feel valued and appreciated throughout your time at the venue.Red Stick Social offers a wealth of amenities and entertainment options. With its outdoor areas, numerous TVs, bowling lanes, big screen TVs, and the added bonus of spectacular live music events it's the ultimate destination for entertainment seekers.Don't miss out the next time you go out to cheer for your favorite team, decide to bowl a game, or want to immerse yourself in the magic of live music Red Stick Social provides an energetic and captivating atmosphere that will leave you with a POSTIVE lasting impression."