"Called to simply ask them to fix my order as there were several things wrong with it, such as, hardly any cheese in my ice cold hard fries. Missing drink, cheesesteak had brown lettuce, and soggy bread.The man on the phone stated he couldn’t understand me, so I explained it again.He then told me how no, I did not spend almost $20, it was only $12.????? How are you going to tell me what I spent when I have the receipt??? Asked if they could have another driver deliver my food, and beverages correctly this time or issue me a refund. He then continues to tell me how the order WASNT wrong and that HE made it so HES SURE it’s all correct!!!??? At this point I’m pretty frustrated, so I ask the man on the phone “how are you going to sit and tell me my order is correct and what I’m telling you is basically not true? And you can’t fix it?!” He then told me he isn’t going to talk to me if I talk to him “like that” and he was going to hang up the phone. I said ok, so? You are going to do what about my issue?… again? I called because there’s… an … issue with my order….Again, I was in the wrong, no refund, no correct delivery, will not ever again use this business.Good Customer service, business skills, and kindness goes a long way!"
