"My dad and brother were in town and I was in charge of making dinner reservations, and ocean prime had availability at 7, so I though why not! I usually only go for the tuna tartare and tonight was my first time having a full dinner service and I can honestly say it will be my last! It was just a bad experience overall as someone in the industry I can honestly say they need to do some reevaluations on service. The tuna was a hit per usual but everything else was awful. For the amount of money spent I wouldn’t recommend it to anyone. Steven was professional I guess but like my dad said everything started off shaky both figuratively and literally! Our table was BEYOND wobbly (videoed), wait time for entrees was long then once we received our food the steak was undercooked which normally isn’t that big of deal because you can cook it more but there were already enough negatives that at this point we just wanted to leave. Also for it to be a wagyu strip it looked more like a bone in filet, so that was questionable. The sides, creamed spinach and mushrooms, were salty, which the manager said she had received some complaints about from other tables with the cream spinach, so why as a chef continue to serve it without making adjustments? If anything some of that salt should have been put in my risotto and on my sea bass. And the only concessions made were taking care of the salty sides. As someone in the industry I’m usually pretty tolerant of things so for me to write this means it’s was an inexcusably bad experience. I would love to speak with management if need be or just work on figuring how to WIN your guest back in moments like we experienced. Sometimes you have to take responsibility for dropping the ball in every aspect. I won’t say I’ll never be back because the tuna is great and I can sit at the bar and enjoy it but I’ll never suggest it for dinner again."
