"It was our first Halloween experience in the U.S with our kids. However, it became a true nightmare at this Carl's Jr. (I used to eat another Carl's Jr around my place. We never write any bad reviews except this time. We spent almost 1-hour driving to Pasadena for a kid's late afternoon Halloween activity. To ensure our kid and baby had a place to eat before going back home, we parked at Carl's Jr. We left the car around 5 pm and went back for dinner around 615pm. However, our car disappeared. There's NO time limit warning sign at our parking space. The Carl's Jr. lady staff told us our car was towed as we did not dine in the restaurant. We explained that we were here for dinner but she replied it was not allowed. The tow company was around 25 mins. apart. That means our car was possibly being towed within half an hour after being parked. We did not park at the busiest space but a legal space at the furthest narrow corner. Also, we have parked only 1 hour more, not a couple of hours, not overnight. As we just newly moved to the U.S., may I know if it is the OFFICIAL POLICY of Carl's Jr. to their customers here? If so, why is there another car in the lot parked earlier than us but was not towed? When we left the restaurant and waited for the Uber heading to the towing company in the dark, the car's owner came to pick up his car with his family from another side of the street, not from the restaurant. Can you please provide a reasonable explanation?"
