"So incredibly disappointed not just in the issue but also their attitude in resolving it. I ordered a poke bowl from here via GrubHub and it arrived in the estimated time frame, and as I took a bite something was super off. The taste itself was fine but the texture was EXTREMELY slimey. Coat-your-mouth-with-slime type slimey. I spit out the bite and saw nothing wrong so I convinced myself to take another, and boy do I wish I hadn’t. I inspected the bite thoroughly before eating and it was fine, I figured maybe I just got a weird combination of extras that made a bad texture. Nope. Two or three bites later, again, just terrible overwhelming slime. I then decide I can’t eat any more and start picking through looking for anything out of the ordinary. This is raw fish, after all. The tuna looked fine and a few chunks of the salmon looked fine… and then I found it. All of the smaller chunks of salmon were grayish on at least one side, almost as if they took a previous days fish and chopped it smaller and added it to supplement the days fresh supply. I immediately fished out a few of these gray pieces and took a few photos and called the restaurant. I will get my refund from GrubHub, so I wasn 't after anything *from* them, but I wanted them to know, so they didn’t have this happen to others. When I explained the problem they asked several times which fish it was, and then told me that was impossible as they cut the fish fresh every morning. I told them I had photos and can assure them that the fish is gray and has an awful texture, mixed with some that was “fine”, that it may be cut fresh but is definitely not good. I then heard laughing and them again telling me that’s not possible and they offered to make me another bowl. I asked them if they weren’t going to acknowledge that an issue was possible why would I want a bowl from the same stock of fish that I had just called about? They then asked if I wanted to place another order or what. Attached are photos of the fish. Really, really disappointed that not only was such a gross mistake made but more so that they refused to even attempt to correct it and instead gaslight about it even being possible. I’ve gotten bowls from here before that were great but with this issue and their refusal to even acknowledge it, I cannot possibly take the chance again and feel it’s only responsible to leave this review warning others. Ordered around noon on 2/24/2023 from the Newport News location."
