"I 'm a big fan of Pressed Juice. VIP account. Order delivery often. Stop by locations when traveling. Yadda yadda yadda. I 've never actually been into this location while at Santana Row, but we order delivery from this location via the Pressed app pretty often. Never had an issue. Juices are what they are. Love the açaí bowls and the freeze 's for a healthier dessert. This week, I wasn 't feeling well so ordered a Vitamin C pack of juices/shots via delivery from the app. There is supposed to be like 3 juices and 6 shots or something. Got my delivery and it was 1 juice, 1 shot. When you order on the app, the delivery comes via UberEats but there 's no direct way to follow up like when you order directly from the delivery service. So I called the location and talked to the shift leader, Jackie. She was super nice, and said that if I called Pressed customer service they could set up a new delivery- but she couldn 't do it on her end. I did that, and 45min later another delivery came- this time it is only one shot- that wasn 't even part of my original order. I was pretty annoyed, tbh. But also, mistakes happen. People are people. So I called back to customer service and they said another delivery was going to be expedited. Called the store and talked to Jackie again- who sounded pretty embarrassed. 30min later I got my third delivery with the entire original order 2 extra shots, 3 extra juices, and a handwritten apology from Jackie. I write all of this to say that I appreciate how Jackie and the Pressed team handled a ridiculous situation. They could have asked for photo proof or deflected responsibility, but they didn 't. They were just willing to have a conversation and find a solution that worked. The extra juices weren 't necessary, but they were definitely appreciated. If anyone from Pressed corporate comes across this, you 've got a good leader in Jackie at the Santana Row location. And if you 're looking for a spot with solid juices açaí bowls, def check out Pressed. And sign up for the VIP club on the app so you can save a few bucks on every item."