"We arrived around 3 PM, right between lunch and dinner, and the place was quite empty. The host seated us on the patio, which is great for people-watching if that's your thing. After about 15 minutes, our server, Samuel, finally made it to our table. I suspect he took so long because he was busy helping Motley Crue unload their gear next door. He had long, greasy hair that was all over the place and a dirty sleeveless t-shirt with the sleeves cut off. Both of these are health code violations—great job by management, as we enjoyed the view of his bare chest through the gaping armholes.
And that was just the start of our disappointing service. It took another 15 minutes for our drinks to arrive. We were a party of six, and guess what? He brought us only three straws. After an excruciating 40 minutes waiting for our food, we noticed a four-top next to us sit down and leave after 15 minutes because no one attended to them.
Eventually, our food arrives, but Samuel forgets to bring any silverware or napkins. We asked for both, plus some ketchup, and he returned with just three napkins and four forks for six people. After waiting another 5-6 minutes for him to come back with more, I finally took matters into my own hands and went inside to ask the bartender. She was too preoccupied having a rant session with two other servers to notice me. Once they dispersed, I asked her for additional silverware and napkins, but she told me she didn't have enough. Then, she went back to attending to her one and only customer at the bar. I ended up grabbing a handful of cocktail napkins and returned to the table to eat my food.
The food was decent, but the service? Not so much. When we left, I tried to talk to the host to see if there was a manager on duty, but she just stared at me and then answered a phone call. Overall, it was a pretty terrible experience. I can't imagine what went wrong behind the scenes, but wow. It'll be a while before we come back."
Pizza Diablo
