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P.f. Chang's Downtown Miami

P.f. Chang's Downtown Miami

901 S AveFL 33130-3042, 33131, Miami, United States

Soup • Asian • Chinese • Pad Thai


"Reduced to tears on my birthday! What a horrid experience. I foolishly invited 10 friends to Moxies for my birthday celebration. We are a mature group of 55 65yr old professionals who eat out pretty much every day. The service was horrendous...we had to keep sending somebody into the restaurant for service, water, drinks etc. Things deteriorated quickly after we paid the check and then decided to order coffees. Matthew (manager? suddenly appeared, leaned down on the table and told us he needed us to leave straight away as they needed our table for another party just as our coffees arrived! It seems he didn 't like being undermined by the server who told us we were fine to stay, they had another table nearby which they quickly set up. All good. Then the server offered us more drinks so a couple of our party ordered Espresso Martinis. She lost the order and so our drinks took about 30 minutes to arrive and were comped. As soon as our drinks arrived Matthew also reappeared with 2 or 3 security guards and again demanded that we leave as we weren 't spending enough at that point!!! We had paid our check and left a hefty tip which I requested be returned after the rudeness from him. He refused. We told him we wanted to finish our drinks and then we would leave ASAP. Immediately, he got on his radio and we found ourselves surrounded by security staff and other managers . My night was ruined, we were intimidated and embarrassed. The staff refused to clear our table which was covered with glasses, plates, left over food etc. My friend asked many times for them to please clear the table to which Matthew replied that it was not company policy to clear the table while guests were still seated! In the end, I moved all of the debris to another empty table and cleaned the table myself. On my birthday! We will never return to Moxies, which is a pity because we are locals and have been regular patrons since they opened. The evening was ruined. A nightmare."