Extra White Onion
Ocean Pho

Ocean Pho

27471 San Bernardino Ave, 92374, Redlands, United States

Tea • Asian • Noodles • Vietnamese


"We came in an hour and a half before closing and were seated quickly. We got menus, utensils and even water without asking. First thought was wow they have stepped up their game . I 've already been here a couple times, usually with a gentleman in the front helping. Unfortunately he wasn 't there that night. Very poor service from the staff and no inclination of trying to help make the night go smoothly. I had a question about the filling in the fried wontons that couldn 't be answered until 10 minutes later. Only to be told it was cheese filled, placed my order to then be told it was a combination of pork, crab, and cheese. Though the restaurant is small, it 's neat and clean cut. Modern black decor with nice light fixtures. As for the restrooms I don 't have a clue if they 're clean or not. The menus are nice but doesn 't list anything. It only has the number of the dish, the name of the dish in English and underneath that the name of the dish in Vietnamese. This location is in Redlands, made up of predominantly non Asian folks. I would of thought that the menus would of had a better explanation of at least what items make up the dish. Makes it easier on folks who are looking out for allergies. We placed an order for three rice dishes but yet a bowl of Pho showed up at our table. It seemed as though our waitress got the numbers confused. Staff here should really use a notepad or an ordering sheet so they won 't confuse dishes. The rice dishes came with too much rice and little meat. The meat was dry and color was lighter than what 's expected for the certain grilled meat. On top of that, there was a black hair on one of the rice dishes. Along with that, we ended up adding an appetizer--black peppered fried chicken with lime. But when I bit into it, it smelled too much like old chicken and all it tasted like, was lime. While we were there for over an hour, no one came to check up on us or to fill our water. There were two staff members in the front and there were only two tables with customers. I don 't get why we couldn 't have been checked on. I understand that I asked quite a few questions during my visit, but that shouldn 't have stopped a staff member from trying to make my visit as enjoyable as possible. There are more authentic Vietnamese cuisine restaurants in the area, I 'll go to a more old school one where I know I 'll get better service, and better food quality. Ps. While I was there, I was wondering why I didn 't get a bowl of broth with my rice dish, I thought maybe it didn 't come with it. I looked up the menu online and it said it does come with it. We never got ours."

Phở Vi Hoa

Phở Vi Hoa

4546 West El Camino Real, Los Altos, 94022, United States Of America, 94022-1042

Cafés • Vegan • Casual • Vietnamese


"If I could give this place zero stars I would. I feel so disrespected and in dismay.It started when I was ordering my food, the waiter was politely being rude. I had wanted to start with an appetizer, nothing crazy just some vegetarian egg rolls. The waiter older lady, short, copper hair) proceeds to say, not pork , not chicken , not shrimp, and not spring rolls . When I politely answered each time and said no the veggie deep fried egg rolls please. Second as we are eating our food. I realized its been a while, main entree is out and we still yet to receive the egg rolls. I politely go and ask the same older waiter if my egg rolls were forgotten. She answered politely rudely trying to be funny), you have to wait little more time and continues to say that. Puts her hands out like you would do a kid and does a gesture I will post to better understand), laughs as I just walk away.Then here comes the worst part. As my husband and I are eating our food, same waiter and two other employees are constantly looking at us and laughing. My husband looked over a couple times, and so did I.As some eggrolls come out, older waiter again yells out, give the egg rolls to table #44 our table) since they couldn 't wait for table #41 to get theirs first. She said it so loud that other guest could hear. That so uncalled for.As I am eating my soup I hear all there employees laughing when the eggrolls were delivered. And the older waiter keeps saying something and they keep laughing even more. I look over and they laugh even more after that .At the point mid eating , I walk up and let her know she should be ashamed of herself for laughing at us with everyone else. Not only that, but I never was once rude to here. I gave back the eggrolls that we never touched said you can also give these to whoever was first. She laughs again at me and says don 't worry, i 'll give them for free. That is not what we wanted.We go ahead leave our unfinished food and pay. We even paid !!!!She keeps laughing and saying sorry honey. Shame on her, shame on the other employees laughing at us and shame on this business. I have never experienced so much humility when all I wanted was to enjoy comfort food with my husband."