"I am a devoted LaVazza coffee consumer. I was at an appointment in Naperville and excited to stop at this coffee shop.I went, I tried,won 't go back.Primary reason the tall fellow at the counter, did not, smile, acknowledge or interact with me. I think perhaps he should find a place to work where people are not involved.I purchased several large bags of coffee, a cold Ube latte and an ice tea. The Ube latte was ok for $8, no foam as stated in the description and I can 't be sure but possibly was heavy on the ube syrup. The ice tea was filled 3/4 's of the way, the gal making drinks gave me the iced tea and stated, we ran out of ice tea, are you ok with this much or do you want to wait, it will be about 10 minutes . In addition, I had to ask for straws! Wow, I felt like I was in the twilight zone. Atmosphere was sterile, no character. I think if smaller space, it would have more flare.I am still a devoted Lavazza fan and will continue to enjoy my noon cup at home and work.I would recommend that a soft skills class needs to be part of the hiring and training process.Thank you."
