"The restaurant was not accommodating to my special requests, despite them being simple and easy. The staff member, Kylie, who took our order was rude from the beginning, making my family feel like a bother. I have visited this restaurant multiple times and each time the service has gotten worse. Despite receiving poor service, I still left a tip out of empathy as I understand what it's like to work in customer service. I was overcharged $7 for a single shot on two occasions, and on another visit, I was charged correctly but the drink was terrible. When I asked for a different drink, I was told I would have to pay $7 again. Kylie refused to do anything to rectify the situation and the conversation ended there. I ended up throwing the drink away as it was inedible and left the restaurant feeling upset. As a barista at another coffee shop and someone who is starting my own coffee business, I have learned from this experience on how not to treat customers. Thank you, Local Moose, for the lesson."
