"We checked in around midnight and were assigned a room on the top floor of Building 5, facing the parking lot. Considering we were carrying multiple suitcases and bags, the distance from the front desk was quite a hike. There were many empty rooms we passed along the way that could have been more convenient for us, but we were too tired from spending 13 hours at the airport to request a room change.
Upon entering the room, we were immediately appalled by its cleanliness. Everything seemed dingy, and it had a musty smell. There was leftover trash from the previous guest in the bathroom, and we found hairballs in both the shower and behind the bathroom door. Normally, I would have asked for a room change, but it was late, and I just wanted to lie down for a bit.
At 12:24 a.m., someone started banging loudly on our hotel door, startling us. My husband quickly got out of bed to see who it was, and a uniformed man claimed he needed to “change our batteries.” Confused, my husband firmly told him to leave, which he did.
I promptly called the front desk to report the incident, but no one answered. My husband and I were anxious and kept trying to get through—he called from his mobile while I continued to try the hotel phone. Eventually, someone answered, and when I explained what had just happened, the clerk nonchalantly informed me that they received a call about our door being broken and sent maintenance.
I was baffled; we had never reported a faulty door. I expressed our fear over the situation, but the receptionist seemed indifferent and simply noted that our door was functioning properly, showing little concern for how unsettled we were. If there truly was a maintenance issue, why wouldn’t the person knock gently and announce themselves, especially at that time of night? Clearly, we were in the middle of the night, which indicated the door was working fine.
After the incident, my husband and I barricaded the door with our heavy suitcases and a chair, but we still couldn't sleep. In the end, we checked out around 4 a.m. and returned to the airport out of sheer anxiety.
I would never stay here again and cannot recommend this hotel to anyone."
