Fresh Mashed Potatoes
Allgauer's On The Riverfront

Allgauer's On The Riverfront

2855 Milwaukee AvenueIL 60062, Northbrook, United States

Full • Breakfast • Bar-lounge • Unspecified


"My husband and I went to their New Year 's Day champagne brunches for many consecutive years. Of course COVID interrupted this. To my recollection, they didn 't do it for NY 2023. This year I saw on their website that there would be a brunch on Christmas but it didn 't mention anything about Jan. 1. I asked about it on the Contact Us area of the website. After almost a week went by with no response, I called the restaurant and left a voice message. I got no response to that either. After a couple days, I thought maybe someone with the hotel could answer my question. We really would prefer their brunch to booking somewhere else; just needed an answer as to if they were doing it. I called at around noon on Dec. 8 and was connected to the Sales Dept and I explained the lack of response I was experiencing. The woman told me her name I will leave her anonymous on this review. She apologized and said she would get back to me before the end of the day. By about 5:30 pm I had gotten no call back. Finally, sometime in the early evening I got a call from an individual not the person I had spoken with He said I understand you have a question about New Year 's Eve. I said that no, I was asking about the Jan. 1 brunch. He sort of hemmed and hawed and then said that we are focusing on Christmas right now.... without giving me a yes or no. I said, so I should keep checking? and he said yes. Now, come on. It doesn 't take a restaurant genius to know that if a restaurant is going to put together the supplies and staffing for a holiday that is just 3 weeks away.... they surely would have to have started planning and certainly would have already decided that it is being done! Awful, awful customer service!"