"I 'd like to begin by sharing that writing reviews, particularly negative ones, is something I rarely do. Being a family with our own business, I tend to extend understanding and empathy towards other small businesses. However, I must express my disappointment with the service I encountered. We arrived promptly at our reserved time of 8 pm but were not seated until 8:30 pm. Understandably, places can get busy, so my family and I patiently waited. Once seated, we were looking forward to our meal together. Regrettably, our waitress approached the table with an attitude that could only be described as one of the worst I 've encountered. Her demeanor was accompanied by a series of sarcastic and snarky comments, which I 'm willing to detail if anyone is interested. Nonetheless, we brushed off the sarcasm and carried on with our evening. We ordered appetizers; the calamari was good, while the seafood salad was a disappointment. I advise against wasting your money on the latter. Our pasta orders were also placed, but they took an excessive 1.5 hours to arrive. Inquiring about the delay, we were told that the kitchen was working diligently and the dishes were nearly ready. However, when the waitress later informed a member of our group that a key ingredient for her dish had run out, it raised questions. It was perplexing since we were just informed that things were nearing completion. The waitress even sarcastically stated that if she could, she would step into the kitchen and cook it herself? This contradictory statement was puzzling, to say the least. The concerned member of our party declined the dish, stating that it was now over 2 hours since we arrived and their hunger had waned. What followed was an unexpected argument between the waitress and our family member. The waitress seemed upset about the change of heart, asking why they no longer wanted to eat, despite the fact that the dish hadn 't even been prepared by that point, well past 10 pm. The pasta dishes eventually arrived, and another family member ordered the far diavolo pasta, the most expensive option on the menu. Sadly, it was a presentation disaster, and the quality of the pasta itself left much to be desired. In my case, the linguini pasta seemed of something from a box. Sensing our dissatisfaction, we were offered complimentary dessert, which was a kind gesture. By this point, however, we simply wanted to head home. We suggested the possibility of complimentary drinks as a fair resolution, but the waitress returned stating that the owner couldn 't comp items that had already been provided. This left us somewhat puzzled about the establishment 's policy. Ultimately, we paid our bill and left. The treatment my family and I received during this visit has left a negative impression that has lingered. I believe this review is necessary to share my honest experience. I sincerely hope that others do not undergo what we did. Unfortunately, I cannot foresee returning to this establishment."
