"I made a reservation through OpenTable, but when I arrived, the greeter told me to wait in line with everyone else. The line wasn't moving, so after a while, I approached the host stand, and they finally seated us. We waited for an hour for our food, and our appetizer never arrived. The table next to us had ordered before we did, and by the time we left, they still hadn't received all their dishes. I felt really sorry for them. The managers weren't circulating to check on guests, and the waitstaff didn’t provide any updates about the food situation. It seemed like there might have been a computer issue, but nothing was communicated to us. For a well-known chain, I expected better organization, especially on a Saturday night. Overall, it was a disappointing experience, although I have to say the food was quite good."