Fries Gpt
Dave Buster's

Dave Buster's

45511 Park AveMI 48315, 48313, Utica, United States

Full • Wine • Fish • Cheese


"I reserved a table for 10 for my birthday for my children and grandchildren on line for a month in advance … I did not get a confirmation email, so I called The local Utica, MI) to confirm I did the reservation correctly and to ask a few questions. I had to call several times and no answer at any prompt .. front desk, centering, etc… finally got a person in another state to answer and said she would email the correct person .. who called me and helped. I then made a second reservation for a different date .. because some of my guests couldn’t make it for the first date .. Again I tried calling the Utica office numerous times and prompts and no answer to cancel the one date reservation. I finally had to drive to the location to cancel my one date to be courteous) spoke with the manager a man) explained why I was there and no one answered the phone on all prompts .. including catering.. I asked if there was any compensation because I had to drive to the location to cancel on reservation and he said no. And I asked about how the cards work etc .. was assured my server would help.. Yesterday Feb. 10) was my party and when I checked in, I was told my reservation was not found .. another manager came over and resolved that issue, we were seated at a table what was soo off balance it was awful .. had to ask to be reseated to a better table so our food/ drink would not be spilled or slide off of the table. Our waitress was Hailey .. I asked her to help us with the cards as I was told that I had to go to the front desk .. I explained that I was told the waitress will help us .. twice .. and she said not true.. she took our order .. and rarely checked on us .. including to get our bill, plates and forks for the birthday cake. When we went to the front desk to get help with getting playing cards for the kids .. the line was very, very long. Asked another employee and was told our server could help us, I said I was told that twice and was sent us to the desk."