"I have the DQ Texas app, which provided me with a coupon for a $1 Kids Meal with the purchase of any combo meal from 1 to 6. I presented the coupon to the cashier while ordering a number 1 combo meal for $9 and a kids steak finger meal for $6, expecting a total of around $11-$12. However, the total came to $15 and some change, which I pointed out to the cashier. She insisted that the coupon gave a $1 discount on the kids meal, but I explained that the coupon clearly stated it was for a $1 meal, not a discount. She refused to acknowledge my point, claiming that was how her manager instructed her to process the coupons.
My dad ended up paying for the meal, but I felt it wasn't right. The coupon clearly stated $1 for a kids meal, not $1 off. While $4 may seem insignificant, the principle matters—this felt like getting shortchanged. It's disappointing to see employees who don't care about resolving such issues and managers who fail to provide proper training. It makes me wonder where the extra $3.99 goes, especially since the store will still receive the full amount from corporate for a $4.99 coupon redemption."
