"ZERO stars! I ordered a cake on the phone w/Valeria (almost positive on the name however Caroline is the name to remember). I ordered a white cake w/white icing and decorations and chocolate inscription. The cake was ready on time and my husband picked it up. When he got home and I opened the box, it was a white icing cake w/Choc writing and ALMONDS all over the sides of the cake. I called and spoke w/Caroline and told her the cake had almonds all over it and I didn 't order almonds. She looked at my order and said I didn 't say no almonds. I told her in addition to not ordering almonds, I also didn 't say 'no strawberry filling, etc '. She did not once apologize or offer to help me in any way. She kept repeating 'you did not say no almonds. We are a bakery and we use nuts. ' I am still dumbfounded at the horrendous customer service. Caroline was so unhelpful and unapologetic, I will forever tell everyone to STAY AWAY! Unless of course, you don 't mind ordering something and listing everything you DON 'T want on your item, versus ordering what you do want. White cake, white icing w/chocolate writing. It 's a bakery! Go to Three Tarts, Deerfield 's, or Tags Bakery someplace where you will get what you ordered and it actually tastes better!"
