"I had a deeply disappointing experience at the Pound Ridge Inn that I feel compelled to share. My sister and I, both new mothers, had decided to have a relaxing evening out to enjoy a drink and a meal by the bar. Given the unpredictable schedules of our babies, we hadn't made reservations, and we hoped to find a welcoming and accommodating atmosphere at this establishment. Unfortunately, our visit last winter left us feeling frustrated and unwelcome. Upon arriving, we were met with our first sign of trouble when the car valet informed us that the restaurant wasn't opening until 4 pm. We understood that, so we left the premises and returned approximately 30 minutes later. After valeting our car, we entered the restaurant, hopeful that our evening would improve. However, our optimism quickly waned as the host staff informed us that they wouldn't be serving dinner for another 15 minutes. We kindly asked if we could sit and wait, explaining that we had already valeted our car and had no place else to go. This is when our evening took a turn for the worse. Another host, a person who clearly didn't understand the concept of hospitality, rudely interjected and scolded us, instructing us to wait outside. We were told that we were not welcome to sit by the bar or even on their couches. The tone and attitude of this person were not just unwelcoming; they were incredibly mean and condescending. We promptly decided to leave, shocked at the blatant lack of hospitality and empathy shown to us. It's disheartening that we were treated with such snobbishness, especially as two new mothers who had hoped to enjoy a relaxing evening at the Pound Ridge Inn. The incident left us with a bad taste in our mouths, figuratively speaking, and we were both taken aback by how poorly we were treated. It's unfortunate to have to write a negative review for an establishment that could have offered us a pleasant experience, but I feel it's important to share our unfortunate encounter. I sincerely hope that the Pound Ridge Inn takes customer service and inclusivity seriously, as no one should be made to feel as unwelcome as we were during our visit. I genuinely hope that our feedback is heard, and the Pound Ridge Inn can take steps to improve their customer service and overall hospitality."
