"The service rushed the process of what fine dining is supposed to be. Clearly stated; and verified I wanted the buffalo boneless wings. Was given BBQ instead. After Letting the waiter know, she attempted to us the customers the suspect for the mistake, saying “but you did say BBQ, we even verified that you wanted BBQ” and we simply said , buffalo please. She proceed to repeat what she said before. If there’s a mistake, your employee should not make the customer the suspect. Believe the customer, don’t question the customer or feel you need to correct them. Something like this should have been as simple as, alright, I’m sorry about that, we’ll fix it up for you. Not“But you said BBQ” that doesn’t matter. Believe the customer, it prevents an angry, unsatisfied customer. Obviously, the employees here don’t know about that aspect of the customer service field. Other things to note, why not say when collecting dishes from the table, instead of saying, “I can take the garbage off of your table” say, I can take the dishes from you guys” when there are empty plates, cups, etc. not I’ll take your garbage. Not only the THAT, after they took the BBQ wings back, the person who paid for dinner, was charged for an additional set of boneless wings, even though they were taken back to the kitchen because they were made wrong. Terrible business and when the employees make an error, the make the customer the suspect and then they punish their customer. This place is worst than fast food dining experience. The owner should be more than just dissapointed. Unless the owner doesn’t care and takes part in punishing their customers."
