"It is beyond sad how TERRIBLE CUSTOMER SERVICE has now become the norm. Long story short, I went to Fuzzy's in Lewisville on 7/2/2024 and ordered 6 ground beef tacos on flour and 4 tempura shrimp tacos on corn; however, when I got home, all of the tacos were made with flour tortillas. Because I am being health conscience and I personally don't like flour tortillas, I called back to the store to report the problem. I spoke to a very nice man, Maverick, who was the store manager. Mr. Maverick was very apologetic and stated whenever I came back, he would not only replace the shrimp tacos, he would replace the entire order. I told him that was not at all necessary to replace the entire order; however, he insisted and stated he wanted to make it up due to me being inconvenienced. Fast forwarding to 8/13/2024 when I finally went back, I spoke with a rude, young lady named Holly, who stated she would have to call her off-duty manager, Steve. She stated that Steve could not only honor replacing the entire order, but, not even the shrimp tacos that I paid for and the cooks screwed up. Holly went so far to say the nice manager, Maverick, had been fired for doing stuff like this. Basically, she stated that Maverick had been fired for going above and beyond to provide EXCELLENT customer service. WOW! This truly is a SHAME. Again, this unfortunately is the world we live in where treating customers, poorly and hateful, has become the norm. I've attached the original receipt that I showed to Holly to prove that I had spoken to Maverick and to show proof of my purchase that the cashier correctly keyed in, but, it was prepared, incorrectly."
