"Time arrived 4pm on a Saturday (not busy . Party of 4 First and foremost, the service during our visit was horrible. When I first walked in, it took the staff about to minutes to acknowledge I was even standing there (after they were done looking at their phones . Once I was able to be added to the list the wait time was fairly short only took about 8 minutes for the text to come thru on my phone informing me the table was ready. My wife, 2 kids and I were seated and our waiter immediately came to take our drink orders (did not provide his name later found out his name is Adrian our receipt . My wife, daughter and I ordered unsweetened tea while my son ordered Sprite. We received our drinks but there was no sugar provided (or any on the table . My wife also noticed there was a lipstick stain on her glass. When we were finally able to get our waiter 's attention we informed him of the tainted cup and our lack of sugar. We responded, oh ok , took my wife 's glass and headed off into the kitchen. He returned moments later with few packets of sugar and a new glass of tea only this time there was no ice. When asked why, the waiter replied, I could of sworn I heard 'no ice '... be right back before walking away again. After about 10 minutes (and several passes from the waiter we still did not receive the cup of Ice and we assumed our waiter just forgot our request so we had to remind him once again and he finally returned with the cup of ice. The service didn 't improve from there we had to request silverware for the table once our food arrived and both times we requested refills for our drinks our server Adrian appeared to be annoyed by the request. On the plus side, the food didn 't take long to come out. We all ordered burgers that were seasoned well (and the fries were great! . If you can make it past the service staff, there 's some potentially good food to be had here, it 's just not worth the hastle for me personally given that there are many other restaurant choices in the area. Would not eat here again"