Grotto
Grotto Downtown Houston

Grotto Downtown Houston

1001 Avenida de Las Americas, Ste A Houston, TX 77010, 77010-6014, United States

Soup • Meat • Italian • Seafood


"Okay, here you go. Got seated at 7:30 right on time of reservation. Ordered a glass of wine and an espresso. Took 30 minutes to get these. We ordered our meal at the same time we ordered wine. Caesar Salad, Lobster Bisque Soup, and the Grouper. My wife ordered a pasta dish. After 45 minutes our entrees came out, appetizers never made it. We asked the person that brought out food (not our server) about the appetizers. He said he didn’t know about them, so we asked for manager to stop by table. She came by and said that she would take care of it. She took the entrees back and said they would make fresh ones while we had our appetizers. The salad was brought out to the table promptly. After 20 minutes neither our waiter ever showed back up with soup, entrees or to check on us. In the defense of the waiter, he said he had only been there a week, possibly in over his head to be waiting on multiple tables. Manager just flat out failed! Never came back till we asked for her again. She said that they were just waiting for us to finish salad before they brought soup, but they never came by to see if we’d finished or they would’ve known we’d been finished for 10 minutes. We decided to leave because we’d already been there for so long and it clearly wasn’t getting any better. Unfortunately the manager was defensive about the fact that no one had checked on our meal for the second time and even though she took care of the salad we did pay for our drinks and she was saying she was sorry but you could tell in her tone that she was angry and didn’t care that the service was bad. Definitely won’t go back, at least until the management is different."