"I ordered four cheeseburgers, one plain burger, a small fries, and a small Coke, and my bill came to over $33. That felt quite expensive, even for Burgerville, so I asked the staff to verify my order. She confirmed that everything was correct and that was indeed the total. She did offer a pup cup for my dog, which my dog loved, so I gave an extra star for the service.
I was asked to pull forward and wait a few minutes for my food, which was fine. However, when a staff member brought out my order, she accidentally handed my food to the car behind me and gave me theirs instead. I noticed that the tag on the bag didn’t match my order, so I called her back just as the driver behind me started eating some fries without checking the tag. I asked if she could replace the fries, but she insisted that they hadn't touched anything and wouldn’t replace them. I wasn’t comfortable eating the fries since they had been handled by someone else.
When I got home, I started distributing the burgers while playfully swatting at hands reaching for fries, only to realize they had been tainted by the other car. Additionally, I discovered an extra plant-based burger in my bag, which I had missed since I only saw burgers and fries on the tag. So, I ended up being charged for a burger I didn’t order, despite having asked them to double-check before I paid.
I called the restaurant, and they told me I could bring back the wrong burger for a refund. I mentioned that I was in the middle of a move and would return it later. That evening, I kept it in the fridge until I could go back. When I finally returned, a younger employee told me there was nothing he could do since I hadn’t brought it back sooner. He then turned his back to me and started talking to a co-worker as if I weren’t even there. Frustrated, I ended up throwing the plant-based burger away and walked out, bidding farewell to Burgerville.
Dining out has become a luxury these days, and I’d rather spend my money at a place that values its customers and strives to get things right. I didn’t order the plant-based burger, and I definitely couldn’t find anyone willing to eat it, as the smell was quite off-putting."
