Ham (1 Slice)
Lincolnway Cafe

Lincolnway Cafe

2524 Lincolnway W, 46544, Mishawaka, United States

Cafe • Coffee • Diners • American


"Food is ok. It’s normal diner food. I’m ok with that and was ok with my food taking longer when ordered from grub hub. Especially because I know I’m a bit farther away. First time I ordered on Grub Hub my order was cancelled as it was past the time they ordered. I was frustrated but moved in. I’ve ordered once more prior to today and the food was good. Not very warm but I am a bit farther so not too concerned. What I am concerned about is that today it took almost two hours from the time I ordered to the time I got my food again I understand Sunday is a busy day for this kind of food. However I did not receive a call to let me know or anything. I got worried my order had been cancelled again so I called to check. Instead of a nice person on the other end I got someone who was clearly busy and stressed, again understandable. What was very much not was that he proceeded to get upset that I was wasting his time, as he was very busy, checking to make sure my order wasn’t cancelled. He kept calling me sweetheart in the most incredibly condescending way! I’ve never been too worried about someone calling me that but this was infuriating. He took something that was so simple and turned it into something it never needed to be. Telling me “sweetheart if you want your order faster then pick it up!” Then he told me that he would just go ahead and cancel my order after telling me it was already on its way! This was one of the worst customer service experiences I’ve had and I will never order here again. What kind of sense does it make to cancel an order after the driver has already left to deliver and I’ve already paid. I never once asked for a refund, just wondering where my order was when I was told it would be delivered over a half hour ago!! I recommend thinking twice before ordering here. On a positive note the delivery driver is very nice and both times she was very happy and prompt."