"It was New Year 's Day brunch nobody knew what was going on. We had a reservation and had to wait (standing) for 30 minutes while they looked for our table. During that time, two staff members came and told us it would be a 20 30 minute wait for a table. When we told them we had a reservation, they had no idea. When we sat down, we were given brunch menus, but what we booked online said $35/pp brunch. There was a buffet but it was scattered throughout the restaurant and didn 't include any coffee or juice, only water. The food was ok but mostly just standard hotel breakfast food, nothing special. Nobody wished us a Happy New Year, staff was mostly just stressed and seemed unhappy. Our waiter even said he wasn 't made aware of a buffet brunch before his shift and said nobody knows what 's going on today . Sounds like the Omni needs to have a staff meeting and get everyone on board."
