Hash Brown Sticks
Whataburger

Whataburger

4646 W Commerce St, 78237, San Antonio, United States

Cheese • Burgers • American • North American


"I came here two days ago by myself around 12:45pm and the restaurant was very busy. Probably around 20-25 people in the store and the drive thru was full. I got inside and was behind 3 people when they opened another register for cards only. Since the people ahead of me were paying cash I was able to skip the line. I ordered a number 1 with mustard,mayo and ketchup. I ordered it with no pickles and no drink but instead a large fry. The girl taking my order was not paying attention to my order and seemed to be a little flustered. I swiped my card and then realized she rang me up for a large onion ring. A lot of whataburger’s food is good but one item I think they need improvement on is their onion rings. So I told the cashier that I wanted a large fry not onion rings. She didn’t know how to refund the item so she got a manager. I suppose the most annoying thing about my visit was that the manager said to the cashier (not even to me) that there is only a 50cent difference and we will get him (me) a large fry. This irritated me because I work in fast-food for basically minimum wage and I have bills to pay and save every nickle and dime I can. I decided to go with the onion rings. Food came out quickly considering the amount of people in-house and in the drive-thru. My hamburger had pickles in it and no onions. I took out the pickles and decided not to do anything about it. I would say customer-service wise it was a below-average experience. I want to mention that the restaurant was very clean despite how busy they were. I’ll probably come back here again but when they are not busy. And next time I will review my entire order before being cashed out."