Hatch Chile Burger
Rock Bottom Brewery

Rock Bottom Brewery

94 Yorktown Shopping Center, 60148, Lombard, US, United States

Beer • Grill • Casual • American


"My boyfriend and I went to this restaurant for dinner tonight and everything was going well until we received our food. I had eaten about half of my meal when I discovered two pieces of hair in it. I informed our waiter about it and showed him where I found the hair, although I had already removed them because I didn't want to see it in my food. When I showed the hair to my boyfriend, it appeared as though the waiter thought I was lying. He offered to get me a new dish, but then avoided our table as much as possible. When we finally flagged him down, I asked for my food to be wrapped up so we could leave. The waiter loudly exclaimed, "They want their food to go now, they want to leave," which was true. My boyfriend ordered the ribeye steak, but when he took a bite, it was so tough that it could have chipped his tooth, leaving him unhappy with the steak and my situation. When the waiter brought the check and packed food, he practically threw them at us. Overall, it was not a good experience. I felt sick thinking about the hair in my food, and my boyfriend's tooth was still hurting from the steak. We wished the waiter had been more sympathetic, but it was evident that he didn't care about a customer finding hair in their meal. Despite this, we were still required to pay for my food, which I believe was unfair. Overall, it was a disappointing experience, and we probably won't be returning to this restaurant anytime soon."

Great American Steakhouse

Great American Steakhouse

1300 Airway Boulevard, El Paso, 79925, United States Of America

Lunch • Casual • American • Catering


"We were greeted and seatly quickly, but we were taken to the back room and placed in the corner(not busy at all and plenty of seating) in a booth with chairs on one side. Booth was too low and smelled as if cleaned with a bar towel from the night before. OK try and deal with it. Ordered our food and appetizer(which I pointed to on the menu) we 'll have the shrimp cocktail . By the time our drinks arrived we decided to ask to move to another table because it was too uncomfortable. Our food arrived and I asked where 's our shrimp cocktail? (You know appetizers are supposed to come before your meal) and was told it would be a few more minutes because something wasn 't thawed out yet. Our shrimp cocktail finally arrived and it was shrimp with dipping sauce, not the so called Mexican style in the menu that I pointed to when ordering. We decided just to keep it instead of making a scene. After we were done we ask for a box, which would indicate we were FINISHED, it took longer than normal to bring the box. So waiting get the check and waiting, the waiter shows up with fake samples of dessert, which we declined, another indication we were done and continued to wait for the bill. I saw a pasing waitress and told her we would like our bill and without saying a word she looks around and just points to the waiter who just walked in room to attend to his larger group. I walk up to the front desk and tell them I 'm tired of waiting for my bill, they said they would do something about it but I never saw them try and locate our waiter, by this time I finally told him we 'd like the bill and we had waited way to long for it, his response, did you ask for it? . What kind of unprofessional response is that? I said when someone asked for a to go box it should say we are done especially if we also turned down dessert. We spent more time waiting to overpay than to order and eat our mediocre dinner. Judging by some other reviews wait staff seems to give more attention to their larger groups and I believe that. Never again"