"It's crazy how often I still patronize this black business, even though I continue to get horrible customer service. The children are always great to talk with, but the lady manager/owner just has such bad energy and customer service. The kidsalways look like they're furious of her. The lady never smiles, never greets, gives one word responses, and she always has thisenergy like we are bothering her. I took my kids twice in the past month. The first time I originally ordered the smallest cupfor my toddler. That cup comes with only 2 flavor choices, but I asked if I could split a flavor in half so that my toddler cantry 3 colors he wanted. I also offered to pay $1+ as an additional fee. The lady said no. Straight like that! Check this outthough, the next size up was a dollar more and came with 3 flavors!!! She didn't even offer it to me. What are you doing woman?!However, the young lady (minor) who served us was pleasant so I left a tip, hoping it went to her. The second time I went wasthis past week. Same energy from the lady manager/owner and she didn't greet us just like any other time. Upon getting my changeI asked her if she could break one of the bills down for me. Her response was that she didn't have that many ones left, but shenever said yes or no. I was laughing so hard inside because I was telling myself she just threw their tip out the window.Luckily she handed me that bill broken down because otherwise a tip wouldn't have been left. I guess she figures black folkswill continue coming no matter what, because that's exaclty what is happening. Us black folks are the ones keeping those lightson. You have to do better!! Again, thanks to the children that continue to greet us, are courteous and give us a reason to comeback. However, if it happens again, where I'm at in my life today, the kids could scream RITAS all day, but I will findsomewhere else until the other locations open again. Please improve the service or hire someone else to interact"
