"We waited nearly 30 minutes for just our water. When we got it, we placed 3/4 of our entire order and then waited another 30 minutes before getting our drinks. One of our appetizers was brought over by a different server 5-10 minutes after that. We onlyreceived our food after asking where it was, and it arrived cold. At this point it had been nearly two hours, so my husband whowas starving, ate his food despite it being cold. When our server asked us if we were ready for the check, I asked to speak tothe manager. When I told the manager about our horrible service and cold food, he told us that it was our fault for not having areservation and for ordering sushi. He then said that my husband?s food couldn?t have been cold if he ate it. We disagreed withthis, and asked that we not pay for our meal. The manager got defensive, loud, and argumentative. We finally agreed that hewould give us a discount. When he returned, we again asked that we not pay for the meal considering all previous events and nowthis unpleasant argument with him. He pushed back, and we mentioned that this was worthy of us writing a bad review. Uponhearing that, he took back the ticket, removed the discount, and gave us our check at full price and demanded we pay. We paid$95 for cold food and the worst, most disrespectful service I?ve ever had."
Hiyashi Wakame
