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Old Towne Pub Eatery

Old Towne Pub Eatery

North 2nd Street, Geneva, 60134, United States Of America

Pub • Pubs • Bars • American


"I met up with some friends yesterday to eat here! The vibe is nice and everything seemed great! After watching quite a few people who sat after us get their food before us we checked and were told it would be a couple minute. No problem! I’m not in a rush so no biggie. Then the waitress said that the ticket didn’t get sent in so it would be a bit longer. Still no biggie, life happens!When the food finally comes out, I had asked for no cheese on the burger. I point it out and ask quickly still trying to be as polite as possible cause I know of the mix up earlier. The waitress decided instead to gaslight me and tell me that I asked for no cheddar cheese and that the southwest burger has 2 cheeses on it. Well the cheese was definitely cheddar to start off with but then to still try and gaslight me when I have the menu showing that she’s oddly lying to me about cheese. I bite my tongue and she takes my food back. Not even minutes later I get it back. I go to take a bite of my burger and sure enough I see the yellow cheese around the edges of the burger. At this point the cheese has clearly been scraped off by staff. At this point the nice bone in my body ran very cold and I made a call to try and figure out if I was being irrational. I decided that we would just not leave a tip but also not cause a scene at the restaurant as I’m not allergic to milk. As this is being decided by my table group the staff is clearly anxious and talking to eachother repeatedly looking at my table. The waitress comes up and asks about our food. I decided it wouldn’t hurt to mention it lightly. I explained the hazard of people who may be allergic to milk and how I was disappointed. She then continued to gaslight me and tell me the yellow cheese I was seeing was grease. ?(which if that is really their grease then people dining here should be concerned about the cleanliness cause grease from burgers is not yellow and doesn’t solidify like that? but as she said that with no asking or arguments she said she’d take a discount off of my meal. So in her gaslighting she admitted guilt. She also offered to make me a new one but I honestly didn’t want my food spit in if I sent it back a third time so I refused.ALL AND ALL IF YOURE ALLERGIC TO ANYTHING THIS ESTABLISHMENT DOESNT TAKE ALLERGIES SERIOUSLY AND WILL TOTALLY GASLIGHT YOU ABOUT IT. (If the establishment would also like to gaslight me again on here I have pictures."