"All Panera sites have different problems (some of them so bad that I don't just go, but this particular location is the worst in food quality and preparation: the order is never ready for the planned time, the quality or appearance of the baked goods could look from sad to terrible, Bagels often look flat and not appetizing (I'm pretty much confirming other bad reviews). But this week they went beyond and beyond to get the price for the “wurst Panera ever”: I ordered a box of bagels and cream cheese for pickup, and a small pastry bag, went to the quick pick-up shelf, took my order and went to work. I trust the receipt and the person in the café who said that they are checked items and cream cheese are in the box with the bagels, and I should not have two cream cheese tubs were not in a box. What is the point of bringing Bagels to treat your colleagues and not with cream cheese to supplement them? Just chew the bread? So I called, talking to 3 different people, impossible to prove that it was missing (of course!, so I just gave up trying to fix their inability. Served back and paid for two pans of cream cheese and one of them was a terrible quality it had previously frozen (not chilled as for food quality when I opened, there were ice crystals and it was all healed and smelled disgusted. What a waste of time, money and energy. And the staff is also very unpleasant."