"We usually love dining at Ciclo. We are happy to pay extra for next level service, tasty food, and a great ambience. This was my husbands first time dining there, so we were hoping it would make a good impression. We sat down and were not greeted or acknowledged for almost 15 minutes. Our cocktails came out one at a time, over the course of the following 20 minutes. Upon getting our food, which was mostly delicious, our server had not checked on us or refilled our drinks. Other servers came by with a water pitcher in hand to top up our waters, but that was the most attentive anyone had been. When asking for a side of lemons (plural) for one of the guests iced tea, the server said no problem. After waiting 5 minutes, my friend went to the seafood table and grabbed some lemons that were meant for the shrimp cocktail. The server came by finally and slammed a bowl down next to her that only had one lemon wedge and said nothing and walked away. She slammed the bowl down so hard we were all quite alarmed and had to inspect the bowl to make sure it didn’t break. Needless to say, our experience was terrible, and not on par for a Four Seasons dining experience. We are disappointed. I’m not sure if they were understaffed that day, or our server was inexperienced, but the service was horrible. I want to mention that we are very pleasant, kind, and patient people. Normally we don’t complain or paint businesses in a bad light, but I feel like this needs to be seen by the restaurant so they can make some improvements."
