"Attempted to contact owner/management through MULTIPLE different channels (call, email, HQ website) but never heard back, so here I am. The situation I’m about to discuss happened 5/15/24, and i’m writing this on 6/1/24. I am not one to normally write reviews, as I believe things can always be handled in private. However, after being ignored for weeks, here I am. I went in around 9 PM, and ordered 2 bud lights- one for me, one for my partner. Halfway through the first pour, the keg was tapped. No biggie- but I noticed the half poured glass was still sitting there. “Surely she’s not going to serve that” my partner and I reiterated back and fourth. 3-4 minutes later, after the keg was changed, she decided to top off the half full beer that had been sitting there for 4 MINUTES. I went up to her and politely asked for a new beer, before it even hit the table, and in a rude tone, she asked why. I told her that it was because the beer was sitting there while she went to change the keg. Boy, was she NOT happy with my ask. My new beer? Poured VERTICALLY, ALL FOAM, as she dumped out the foam to top it off. I was truly shocked seeing that, she poured it like it was a fountain soda. The beers were brought to the table, mine was fine, but when my partner told me his was fine, I knew he was lying. On the way out, he told me that his beer was terrible, and the only reason he didn’t tell me right then and there was because I would’ve made sure we left. After I asked for a new beer and made it back to my table, all waitresses swarmed around her and it was obvious she was talking about me. I’ve never felt so uncomfortable in a restaurant before. I HIGHLY suggest you watch CCTV footage- like I said I was in shortly after 9 PM on 5/15/24. She truly needs to be retrained, as I saw her put the spout IN the glass/touching it as well. I’ve truly never seen anything like this before, and I do not feel comfortable returning."
