"The six people served by the waiter enjoyed salads, which our waitress didn’t even mention to us; we’re unsure if they were included with the meal or available for an extra charge. Then, one meal arrived approximately 15 minutes before the others. The waitress stated that the rest of the meals would be out soon, but I couldn’t help but wonder — don't we all have two hands?
Eventually, the rest of the table received their food, with all six people at one end served before most of us on the other end. After serving the meals, our waitress disappeared, and we had to stop her to inform her that two of us hadn’t received our orders. Her response was a nonchalant “Oh, I’ll check on that,” with no apology whatsoever. When she returned, she had to ask those two what they had ordered again. One of them couldn’t remember the name of her dish and requested a menu, to which the waitress replied that she didn’t have one — yikes! Thankfully, their meals arrived relatively quickly, but by then, the rest of us had finished eating.
Meanwhile, the six people with the good waiter had already received their checks and paid before we even got ours. Our waitress eventually returned, saying she had misplaced her order book and needed to know again what we had all ordered. Seriously? Then she went to write them up in the back and finally came back with our checks before disappearing again. We decided it would be best to pay cash if we ever wanted to leave, as it was unclear how long it would take her to process a credit or debit card.
I don’t know how long this waitress has been at Toscana, but it seems she is either in the wrong profession or desperately needs more training. She didn’t refill drinks at any point, but thanks to the attentive waiter on the other end, we managed to stay hydrated. Not once did our waitress apologize or offer a complimentary dessert or discount for the inconvenience — absolutely nothing!"
