"Super disappointed today.Normally I don't have issues here, but today was a different story. At the window, I was greeted by an employee who I have yet to see before. I asked if she could leave the lid off my coffee so that I could pour my coffee into my metal cup. She became irritated and said she would do it. I, again, said I would do it but she instsited. (I just wanted to pour my own drink and give them back the cup to throw away). She poured maybe 1/2 to 3/4's of my drink in the cup and handed me back my metal cup, dripping with coffee, which was only 3/4's full. I asked for a napkin and she was irritated. She hide the rest of my drink behind the counter and that was the end (saw a good portion was still in the cup as she was pouring).In the end, I paid for a large, light ice with an extra shot. I was left with a part of the drink I ordered..... All from asking her not to put the plastic lid on the cup so I could pour my own drink in my own cup.Putting the lack of customer service aside from someone who may have been having a bad day, I never received what I paid for.This is why so many people dislike the new norm of being asked by places if they want to add a tip before recieving the service. Super disappointed."
