"I am a Texan born and raised, and I know BBQ. I love Smokey Mo's and prefer the convenience of the drive-thru as opposed to a full-on restaurant experience of, say, Rudy's Original Country store and BBQ. Today, I pulled into the Smokey Mo's in Boerne. I ordered marbled brisket, trimmed and the girl, Zelle (spelling at the Boerne location drive-thru, tried to tell me that marbled brisket had the fat in it already and couldn't be trimmed. What??? So, I told her I understood and know what Marbled brisket is and that the cutter would know what I meant. She said OKaayyyyyy! and cut me off at the drive thru speaker. Then when I pulled up, she opened the window, looked away from me when I said thank you and rudely stuck the bag out to me before slamming the window shut. I was FLABBERGASTED (to put it nicely). I don't think someone who is short tempered or easily offended or behaves like a spoiled brat should be in the hospitality business or restaurant service. This girl may not have known what she was talking about for whatever reason, but that's not the customer's fault. Her behavior was unfriendly, unprofessional and uncalled for. Lots of people don't know the specifics of ordering bbq meats and THAT'S OKAY. But it's not right for the bbq EMPLOYEE to become retaliatory to an imagined slight just because she doesn't understand what she's selling. The Boerne location Smokey Mo's has frequently had service with a cruddy attitude. It's almost like the owner's aren't around so the employees are left to run the place and treat people as they see fit. As though they are in charge of what happens and are running it their way (into the ground) I bet they treat people better when the owners are actually there. That's called LACK OF INTEGRITY. We used to only go to the one on Shaenfield in San Antonio. We will go back to doing that. Personally, I like the way they treat customers much better at that location. The employees at the Boerne location seem to forget they are working for someone else's business and their behavior reflects on the location as a whole. They aren't doing the franchise owners any favors by making paying, repeat, local customers want to drive out of their way to go to another location. However, that's exactly what we'll be doing from now on. I wasn't even going to mention the fact that the last two times we've been there, we were shorted on our order. We've never complained or went back to have it corrected but enough is enough. We will not be returning to this location."
