"Update: General Manager followed up with my wife and me personally. We were impressed with his acknowledgement of issue and desire to make it right. He resolved the issue to our satisfaction. RA North Scottsdale didn't quite live up to the prices or reputation. Sunday night, restaurant was probably 35% full. Waitress informed us food might take a little longer because they were short staffed in the kitchen. Ok, no big deal, thanks for telling us. The longer wait times for us meant dirty dishes on the table, 2nd drink round delivered and not taking dirty first round glasses. We waited about 30 minutes for an additional 2 orders of unagi nigiri. Asked for the manager to discuss the poor waitress attention and excessive wait time for 4 pieces of sushi. His reaction was surprising. Explaining how short they are back in the kitchen, he’s also cooking. I started to look around at the mostly empty restaurant, and wanted to clarify our main issues were with the waitress and we’d be tipping less than 15%. My wife said he doesn’t care, I noticed he actually didn’t. I told him he wasn’t even listening to me, she’s right, you don’t care. He actually stormed off. Saying something like: fine, you don’t want to tell me… He then told the waitress “CASH THEM OUT, MAKE SURE THEY DON’T COME BACK!”. The waitress was extremely shocked and apologized. We explained to her how her lack of attention to our table, especially given the long wait time created a poor experience. My wife and I texted the general manager the next day. No response as of yet…"
