"I recently stopped by to place a takeout order at Arby's. I ordered a half pound of roast beef with crinkle fries and a roast beef slider, which came with a small drink. The clerk mentioned that she would give me a larger order of fries because I had to wait. When I saw the sandwich being placed in the bag, I asked if it was the half pound I ordered, to which she replied no and said she had given me a double. I clarified that I wanted the half pound, and she adjusted the order. However, while headed to the fryer, she said she would just give me the fries I paid for and tossed the extra ones into the trash. I didn't mind not receiving all those fries, but her attitude made it seem like I was trying to pull a fast one, which isn't acceptable. This experience contributed to my decision to stop visiting this Arby's location—unfriendly staff and inattentive service have become common issues.
What began as a potentially good experience ended on a sour note, which means it will likely be another six months before I give them another try. I hesitated to even go back due to past experiences, which have included numerous problems at this specific store. There have been times when they ran out of signature items, including roast beef and turnovers. I've frequently asked for crinkle fries only to receive curly ones instead, and my go-to French dip often arrives without the au jus—even when I specifically ask about it, they assure me it's included, yet it never is. This has happened at least five times before.
The number of mistakes made by the staff has led me to prefer McDonald's instead. When I address these issues, the staff often responds with attitude and disrespect. I appreciate your taking the time to read this feedback, but sadly, I don't see any improvements on the horizon. It's been over a year and a half, and nothing has changed. I won't be returning anytime soon."
